HemWell GEN1 Operation Manual

HemWell GEN2 Operation Manual

Create User Accounts (Admin only)

1. Open portal: https://app.hemwell.info/

2. Welcome email: Locate the email with the username, temporary password, and portal link.

3. Sign in: Enter username + temp password → reset password if prompted.

4. User Management: From the dashboard top-right, go to Admin → User Management.

5. Add User: Click Add User, complete required fields (name, email, etc.).

6. Assign Role: Set the correct Role (controls access).

7. One account per practitioner: Each doctor must have their own login.

First-Time Desktop App Install (one-time per workstation)
(Admin only)

1. In a browser, go to app.hemwell.info/login and sign in as an Admin.

2. Click your Profile icon → Desktop App → Download for Windows.

3. Run HemWell-Installer.exe. If Windows shows a SmartScreen prompt:

   a. Choose More info → Run anyway.

4. When asked who can use the app, choose Anyone who uses this computer → Install.

5. Leave Run HemWell checked → click Finish.

Daily Quality Control Test (once per handle per day)

1. Open the HemWell desktop app → choose Medical Practitioner.

2. Plug in the treatment handle via USB.

3. Confirm the screen shows “8888”.

4. Press TEST → verify PASS.

If QC does not pass: reseat the USB cable, try a different port, power-cycle the workstation, then repeat QC.

Register the Device (Admin)

When to do this: First-time setup on a new workstation or when adding a new treatment handle/device.

Steps

1. Open portal: Go to https://app.hemwell.info/ and sign in.

2. Navigate: From the top navigation bar, click Device → Device.

3. Register: Click Register Device (top-right).

4. Enter details:
   a. Device Name
   b. Serial Number (exactly as printed on the device/label)
   c. Room (e.g., Exam 2)
   d. Office Location

5. Save: Click Save (or Register) to complete.

Verify it worked

• The device appears in the Device list with the correct name/serial number.

• Status shows as registered/active (refresh the page if needed).

Practitioner Login & Starting Work

1. Launch the HemWell app from the desktop.

2. Sign in with practitioner username + password.

3. Choose a workflow:
   a. New Procedure — start a new case.
   b. Previous Procedures — resume an in-progress case.

Procedure Page status colors

• Yellow = Ready

• Red = In progress

• Blue = Completed

Total Current Time updates automatically.

Timer Mode Basics (Optional)

• Tap TIMER (set/reset) to edit time.

• UP/DOWN adjusts in 30-second steps.

• UP (when not flashing) starts the current timer.

• Long-press DOWN to end.

Quick Troubleshooting

• Can’t log in? Reset the password from the portal login page or have Admin confirm the account exists in User Management with the correct Role.

• Installer blocked? Use More info → Run anyway, or run as Admin.

• Handle not detected? Try a different USB port/cable; confirm Medical Practitioner mode; redo Daily Quality Control Test.

Contraindications

• Pregnancy

• Active anorectal infection

• Bleeding disorders

• Bilateral hip replacement

• Active inflammatory bowel disease (i.e., Crohn’s disease or Ulcerative Colitis)

• Medical contraindications or intolerance to anesthesia

• Creutzfeldt-Jacob Disease

• Implanted Cardio defibrillator (ICD)

• Implanted electrical device below the diaphragm